Position Summary

This person is charged with supervision over specified clinic operations, (Essential Job Functions below).This employee collaborates with providers and functions as part of a team to achieve patient outcomes based on diagnosis and prognosis. This employee will be working under the supervision of the Medical Director. This coordinator in conjunction with the Clinic Manager is responsible for training staff as needed.

The Person

• This nurse is responsible for helping to set up and modify and execute operations on the clinical side of Axis.
• This employee uses a “hands on” approach to assure performance of the program and assigned employees.
• The employee is to manage the nursing program within the guidelines defined by the Medical Director and any other regulatory source.
• This person will be a professional face for the clinic.
• This person will work with outside resources and vendors such as manufacturers’ reps, MDH and others.

Nurse Duties

Telephone Triage

• Professional and timely response to telephone triage calls using nursing judgment (assessment through interviewing) to intervene or redirect the patients as needed.
• Makes appropriate nursing referrals and discusses concerns with providers.
• Accurate and appropriate documentation of telephone encounters in patients’ chart.
• Answers the After-Hours Hotline and make proper referrals to the patients’ calls. (Including Emergency Room)

Walk-In Triage

• Triage patients by assessing the severity of symptoms and follow established standards and protocols to deliver care that is sensitive to the unique needs of diverse ages served by the clinic.
• Ensure safety and maintenance of the crash cart for emergency cases.
• Planning, organizing, coordinating, and providing professional nursing care for walk in patients.
• Making decisions and setting goals which are mutually acceptable to the nursing scope of practice and the care team at the clinic.
• Provide professional nursing care for patients following established standing orders, nursing standards, and practices.
• Participate as a member of the interdisciplinary team that supports quality patient and family-centered care principles through performing a variety of functions to support the needs of the healthcare team and patients/families.
• Educate the patients/community about various medical conditions, maintain complete, timely and accurate clinical documentation for each patient and continually look for opportunities to improve processes and workflow.
• Resolve patient problems and needs by utilizing multidisciplinary team strategies with ability to be flexible and positive towards the changing workloads.

Direct Patient Care

• Prepare and maintain record, write reports and respond to both verbal and written patient inquiries.
• Address medication pre-authorization, assuring prescriptions get filled.
• Refill medications and require visits with providers for reconciliation and updates.
• Report and discuss lab results with patients. Schedule follow-up with a provider if necessary.
• Perform duties, and assist in the clinical side when needed.

Patient Education

• Educate patients about the qualities of prescribed treatments, and potential side effects. (Devices and medications.)
• Demonstrate the proper use of prescribed treatments. (Self-injection, nebulizer use, medication tracking etc.)
• Manage patient medication refill needs, including medication reconciliation.

Qualifications

• Must be a Registered Nurse, RN
• Must have good organizational skills.
• Must have good skills with the EMR in use and be able to identify patients needing care and make lists for patient services.
• Must have good working knowledge of prescriptions and their use.

Job Essentials

• Experience: Have at least 3 years’ experience in a primary care clinic.
• Licensure/Certification: Must have current certification in Basic Life Support.
• Other Qualifications: It is very important to maintain professional appearance and professional behavior at all times.
• Attendance: Must be reliable and punctual.
• English Language: Must be able to read, write, and speak English fluently. Bilingual is preferred, especially Somali, Amharic, Spanish, Arabic, Oromo, and Urdu.
• Oversee the patient flow with MA lead
• Maintain Interpreters—and make sure they follow AMC’s rule while in the Clinical side
• Oversees X-ray and referral’s work flow
• Make sure providers see patient on time
• Make sure the clinic is functioning properly