Nou Yang, the Director of Patient Services has over seven years of FQHC experience at People’s Center and Axis Medical Center. Nou oversees all aspects of the patient experience, from scheduling, front desk, and patient feedback and satisfaction, to quality control and compliance in areas ranging from emergency procedures to after-hours care. She also brings to this position experience as an interpreter (speaking, reading, and writing fluently in Hmong) and as such, has invaluable insight into inter-cultural communication and sensibilities. Because the independent interpreting corps is key to patient relations and service at Axis where most of our patients report that they are better served in a language other than English, Ms. Yang’s experience and leadership in this area is critical to accurate, satisfactory, and comprehensive patient services.